The PPB laboratory client portal is a B2B web-based platform specifically designed to enhance the clients' ordering experience and speed up the internal preparation process. This 0-to-1 product reduced related follow-up calls and minimized data errors, effectively accelerating the internal workflow.
CLIENT
PPB Analytical
YEAR
2025
SCOPE
Client portal design, UX/UI, Workflow design
THE PROBLEM
PPB Analytical is an accredited lab verifying sample safety across environmental, food, and health sectors. But as market demand surged, their legacy operations hit a breaking point. Before the portal, PPB Analytical’s client management was trapped in the past. Every sample submission, status update, and Certificate of Analysis (CoA) delivery relied on endless email threads and manual data entry. That‘s draining staff time, interrupting critical work, and increasing the risk of inaccurate order information.
THE OBJECTIVE
